The vast majority of dental clinics are relatively small and even the larger clinics are highly unlikely to require an entire Human Resources Department. However, irrespective of how small a clinic may be, it will still need an effective human resources function.

As well as providing the administrative support needed for both Personal and Team Development, a well-executed human resources function creates an atmosphere of professionalism and confidence amongst your team. In a nutshell, they will feel like they are working for a ‘real business’. Which, of course, they are.

Crucial activities that fall within the Human Resources remit include:

• Recruiting and retaining the best employees
• Job descriptions
• The administration of training and development
• Rewards and incentives in line with practice objectives
• The induction process
• Appraisal skills
• Personal Development Planning
• Career planning
• Employment Law
• Feedback to staff
• Disciplinary procedures

Simple effective HR procedures, aligned within clinic protocols, help to alleviate stress and ensure the clinic and its staff are ready for any eventuality.